Crisis Intervention Worker (Frontline) – Casual
Posted: January 21, 2020
Job Title: Crisis Intervention Worker (Frontline) – Casual
The Crisis Intervention Worker is responsible for maintaining a safe and secure environment in which abused women and their children can find access to temporary shelter; providing crisis intervention services, support, advocacy, information, resources and referrals to all persons requesting that service; enabling clients to recognize their options, mobilize their support networks, and utilize their opportunities to move toward healthy and stable futures.
Duties and Responsibilities
- Admit and discharge clients to the shelter; ensuring all documents/forms are accurately completed.
- Perform intake and initial assessment. Determine the client’s immediate needs and provide support where necessary.
- Orientate residential clients to shelter policies and procedures.
- Assist with developing and implementing client group activities and client programming.
- Transport clients to appointments when necessary.
- Respond to requests for crisis intervention, community information, referral and general information to both residential clients and to individuals seeking assistance on the HELP LINE when required.
- Advocate for residents in various methods with various agencies when required.
- Make referrals to outside community agencies, when and where required.
- Participate in duties such as cleaning, cooking, laundry, etc. when required.
- Attend staff meetings, in-service programs, and additional training as required.
- Provide “on call” coverage as assigned and/or be able to cover shifts in the event of an emergency.
- Be an active team member and promote the team “vision.” Be willing to assist/help co-workers when needed and encourage open communication amongst staff by relaying vital information.
- Assist with training and orientation of new staff and students.
- Perform other related work as assigned by the Program Coordinator and/or designate.
- Prepare, complete, and document all necessary forms, support letters, documents, and information required throughout the client’s stay in the shelter.
- Registered Social Worker (Degree) or post-secondary education in a related field.
- 2-3 years’ experience in a similar role and/or working knowledge of the dynamics of family violence, addictions, suicide and other social issues.
- Ability to relate to clients in a non-judgmental manner, and to respect client confidentiality.
- Experience in handling emergency situations, conflict resolution, crisis intervention, and case management.
- Ability to work all shifts; night shift is an awake shift.
- Strong written and verbal communication skills, and computer skills.
- The ability to work independently with minimal supervision and in a team environment.
- Clear Criminal Record Check and Child Welfare Check.
- Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset.
- Valid Class 5 Driver’s license free from restrictions.
This is a casual position. The successful candidate must be able to work a variety of shifts, such as mornings, days, evenings, awake-overnights, and weekends. The candidate must be flexible in their schedule.
Compensation rate will be based on assessment of the successful candidate’s education, skills, previous experience and other factors.