Career Opportunities

Family Support Worker

Posted: April 28, 2021

Job Title: Family Support Worker

Responsible to: Assistant Director

Summary of Primary Job Functions

The JPH Family Support Worker is responsible for providing support services to residents by developing a positive relationship with families residing in the JPH Second Stage Housing Program; facilitating individual sessions; assisting and empowering clients to recognize their options, mobilize their support networks, and assist them to utilize their opportunities to move toward healthy and stable futures.


The JPH Family Support Worker acts as a specialist in the area of housing, advocacy, referrals, resources, support and case-management, and is responsible for working within a collaborative team to provide meaningful and relevant services to all residents of JPH.


Duties and Responsibilities


  • Assist in the screening of potential residents by performing initial assessments and/or intake. Determine the potential resident’s immediate, short-term and long-term needs and provide support where necessary.
  • Admit and discharge residents to JPH, ensuring all documents/forms are accurately completed.
  • Review the expectations of the program with residents and orientate them about JPH programs, policies, and procedures. This includes completion and review of all necessary paperwork, explanation of Move-In and Move-Out Procedures, along with thorough documentation through clearing in and out.
  • Transport residents when necessary for appointments. Teach the residents about and how to use the Public Transportation System.
  • Advocate for residents in various methods with various agencies when required.
  • Connect families with the Outreach team to assist with making referrals to outside community agencies, when and where required.
  • Assist in the coordination and participate in weekly case conferences, group or individual sessions, and resident meetings.
  • Regularly review and evaluate resident goal setting and make plan adjustments as appropriate to achieve desired outcomes through a weekly one-on-one meeting with residents.
  • Respond to requests for crisis intervention, community information, referral and general information for residential clients.
  • Participate in duties such as cleaning, laundry, etc. when required.
  • Clean and prepare apartments for incoming residents when required.
  • Facilitate appropriate and timely solutions to conflict by identifying issues, gathering and processes relevant information, coming up with possible solutions, selecting appropriate responses, and implementing them.
  • Ensure residents have the tools, referrals and skills that they will require at the end of the program to live independently.
  • Be an active team member and promote the team “vision.” Be willing to assist/help co-workers when needed and encourage open communication amongst staff by relaying vital information.
  • Assist with training and orientation of new staff and students.
  • Perform other related work as assigned by the Assistant Director and/or designate.


  • Prepare, complete, and document all necessary forms, support letters, documents, and information required throughout the client’s stay at JPH.
  • Document relevant observations/situations in resident file. Establish proper, detail orientated and accurate documentation and resident files.
  • Provide weekly reports.


Qualifications and Requirements

  • Registered Social Worker (Degree) or post-secondary education in a related field.
  • 2-3 years’ experience and/or working knowledge of the dynamics of family and domestic violence, addictions, suicide and other social issues.
  • Ability to relate to clients in a non-judgmental manner, and to respect client confidentiality.
  • Experience in handling emergency situations, conflict resolution, and crisis intervention.
  • Experience in completing assessments/intake, case planning/management and intervention.
  • Strong organizational and time-management skills and be able to multi-task in a fast-paced environment.
  • Strong written and verbal communication skills, and computer skills.
  • The ability to work independently with minimal supervision and in a team environment. Ability to work alone.
  • Clear Criminal Record Check and Child Welfare Check.
  • Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset.
  • Valid Class 5 Driver’s license free from restrictions


For questions, or to apply via email, please send to the attention of:


Cindy Yang

Human Resources

[email protected]

780-594-0430 x 834

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Apply now