Career Opportunities

Part-Time Overnight Crisis Intervention Worker

Posted: January 25, 2019

Job Title: Part-Time Overnight Crisis Intervention Worker

The Part-Time Overnights Crisis Intervention Worker is responsible for maintaining a safe and secure environment in which abused women and their children can find access to temporary shelter; providing crisis intervention services, support, information and referral to all persons requesting that service; enabling clients to recognize their options and utilize their opportunities to move toward healthy and stable futures for both themselves and their children.

Client Relations:

  • First and foremost – this is an “Awake” overnight position.
  • Admit and discharge clients to the shelter, ensuring all documents/forms are accurately completed.
  • Perform intake and initial assessment through questioning and active listening. Determine the client’s immediate needs by identifying distress/crisis, medical concerns, impairments, behaviours, thoughts of suicide or self harm, substance abuse, etc., etc. Facilitate the individual’s understanding of the crisis.
  • Review the expectations of the program with clients and orientate residential clients to shelter policies and procedures.
  • Assist in shelter client programming.
  • Assist with developing and implementing client group activities.
  • Respond to requests for crisis intervention, community information, referral and general information to both residential clients and to individuals seeking assistance on the HELP LINE when required.
  • Answer the HELP LINE and provide support to individuals in crisis or suicidal assistance.
  • Ensure that sufficient supplies are on hand for all residential related printed materials.
  • Participate in duties such as cleaning, cooking, laundry, etc. as required.
  • Clean and prepare rooms for incoming clients when required.
  • Perform other related work as assigned by the DMSCC Program Coordinator and/or designate.
  • Explore coping and collaborate on an action plan. Explore new ways of problem solving and decision making.
  • Facilitate and mobilize support networks.

Team/Co-Worker Relations:

  • Be an active team member and promote the team “vision.” Be willing to assist/help co-workers when needed and encourage open communication amongst staff.
  • Assist with training and orientation of new staff and students.
  • Pre-plan and debrief with co-workers and supervisor on a daily basis, both at the start and end of shifts. Relay vital information to all staff involved and clarify communications.


General and Facility Related:

  • Assist with shelter phones and answering the doorbell. Respond to visitors at the door when required.
  • Assist with photo copying intake/family violence and other relevant shelter information packages.
  • Attend staff meetings and in-service programs as required. Attend additional training and educational opportunities as required
  • Provide “on call” coverage as assigned and/or be able to cover shifts in the event of an emergency.
  • Clean and report instances dealing with bodily fluids and/or communicable diseases.
  • Ensure alarms are engaged and panic buttons are working when working alone.
  • Follow work alone policies. Check-in with other shelters as required.



  • Prepare intake, client welcome and family violence packages.
  • Complete Income Support Letters.
  • Complete all required forms regarding intake and various other documents throughout client’s stay at the shelter.
  • Document relevant observations/situations in client file.
  • Registered Social Worker (Degree) or post-secondary education in a related field.
  • 2-3 years’ experience in a similar role.
  • Experience/working knowledge of the dynamics of family violence, addictions, suicide and other social issues.
  • Ability to relate to clients in a non-judgmental manner, and to respect client confidentiality at all times.
  • Experience in handling emergency situations, conflict resolution, crisis intervention and harm reduction techniques.
  • Ability to work with a high level of interruptions and distractions and change focus/direction.
  • Experience with case management.
  • Ability to work all shifts; night shift is a stay awake shift.
  • Experience facilitating small groups.
  • Knowledge of cross cultural issues and cultural awareness.
  • Knowledge of local area resources.
  • Danger Assessment and Domestic Violence Survivors Assessment certification after 3 months of continuous employment.
  • Strong organizational and time-management skills and be able to multi-task in a fast-paced environment.
  • Strong written and verbal communication skills, computer skills, and a firm commitment to confidentiality.
  • A strong sense of professionalism.
  • The ability to work independently with minimal supervision and in a team environment. Ability to work alone.
  • Ability to adhere to Dr. Margaret Savage Crisis Centre Society policies and procedures.
  • Clear Criminal Record Check and Child Welfare Check.
  • Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset.
  • Proficient Computer Skills. (Microsoft)                                                      
  • Strong Communication, Active Listening Skills, and Social Perceptiveness
  • Critical Thinking and Complex Problem Solving Skills
  • Accountability and Dependability
  • Planning and Organizing
  • Organizational and Time Management Skills
  • Professionalism
  • Integrity and a high regard for Confidentiality and Ethical Morals
  • Positive Approach
  • Honest and Trustworthy
  • Extremely Dependable, Punctual and Accountable to Job Tasks
  • Possess Cultural Awareness and Sensitivity
  • Overnight Position hours are 9:30 pm to 7:30 am on a 2 on 7 off shift rotation. The overnight position is an “awake” position.
  • Interacts with clients, staff, visitors, government agencies and various local agencies and groups.
  • Emergency Shelter / Office Environment. The environment may be busy/noisy.
  • Position may require either standing or sitting for extended periods of time.
  • The Crisis Intervention Worker may have to manage a number of tasks at one time, and may be interrupted frequently to meet the needs of the mothers and children in care at DMSCC. The environment may be busy/noisy.
  • The Crisis Intervention Worker deals with families who can, from time to time, be challenging; and must remain patient and committed to tasks at hand and may have to engage in conflict resolution or crisis management at times.

Salary is based on education and experience.

To apply, please email your resume to:

We thank all those who apply, however only those selected for an interview will be contacted.