Frequently Asked Questions

What is the Dr. Margaret Savage Crisis Centre?

We are an emergency shelter for women with/without dependent children, who are fleeing domestic violence, or who are in a life crisis. We provide assistance, support and advocacy for people who need our help. We have a women’s shelter in Cold Lake, and a Community Support Program in Bonnyville for all individuals.

What is abuse?

Abuse is when a person treats another person in a harmful or offensive way, physically or verbally.

If you or someone you know is experiencing abuse, or needs help in any way, please contact us for assistance. We are here for you whenever you need us.

Help Line 780-594-3353

Toll Free 1-866-594-0533

Isn’t the DMSCC just for women?

No, we provide assistance and support for all individuals in crisis. Some of our programs are separated, but both men and women, single or families, are welcome.

What is Joie’s Phoenix House?

Joie’s Phoenix House (JPH) is our second stage program that provides a safe, long-term and supportive environment for women and their children who have experienced family violence. JPH gives families access to programs and resources that will allow them to gain skills to become self-sufficient and independent. The services in place are a mandatory part of living at JPH, with the end goal of independent living. JPH includes six self-contained, fully furnished, 2 or 3 bedroom suites with convenient access to schools and outdoor playgrounds.

What is the purpose of Orbiting Trends?

Orbiting Trends is a second-hand store that is owned and operated by the DMSCC. We utilize community donations by recycling them to benefit clients of our programs. All proceeds from Orbiting Trends go directly into funding the programs offered by the DMSCC.

Community Support Program? What is it?

The Community Support Program is a confidential, non-residential program available to individuals and families who may be in an abusive relationship, are seeking information regarding issues that come from family violence and/or wish to pursue healthier lifestyle changes. Our Community Support program offers referrals to victim services, parenting programs, housing services, community support services, education services and food banks.

Our Community Support Program also provides individuals with the opportunity to share their experiences and learn new skills. We will provide support and advocacy for potential clients, including court support if required.

Are couples welcome?

A Better Way Men’s and Women’s group programs meet separately, but both partners are encouraged to attend. The programs provide participants with the education, skills and resources they require to make the necessary changes in their relationships and to resolve conflicts peacefully.

Do you have any questions about our organization or what we do?  Email frontline@dmscc.ca and we will be happy to answer any questions you may have.