The Helpline was established in October 1978. The goal is to provide a telephone service to deal with crisis intervention, support, and referrals to those that call in. The Helpline is available and monitored 24/7 to provide immediate support and information about services available to all residents of the area. We work in cooperation with local agencies and professionals to aid those individuals experiencing problems.
We help callers meet their immediate needs and to talk about pressing concerns. We communicate with acceptance, understanding and care to all callers and our hope is that everyone will feel comfortable and safe to be able to talk about any issues. We believe that this supportive attitude provides an atmosphere in which the callers can begin to examine, understand and cope with their concerns.
All callers are treated with respect and dignity. The caller is assured that their information is treated with absolute confidence as all calls are confidential and free of charge. If a call received could result in a crime, injury or death, the listener will access telephone security so that an intervention can occur.
Community Support Programs available in Cold Lake and Bonnyville area
The Community Support Program is designed to provide non-residential support services to individuals and families who may be in an abusive relationship, are seeking information surrounding issues of domestic violence and/or are pursuing healthier lifestyle changes. Services may be received in person, by telephone, or with a single visit. Services are available as long as assistance is required, and you don’t need a referral to have access to this program.
The Community Support Program is free for all community members and provides the opportunity to share experiences and knowledge of community resources. Participants are given the opportunity to learn new skills while recognizing that they are not alone.
The Community Support Program provides confidentiality for all individuals. Education programs are facilitated within schools and public institutions.
Referrals can include, but are not limited to:
- Victim Services
- Medical services
- Social Services
- Education programs
- Life skills programs
- Parenting Programs
- Community support groups
- Employment services
- Food Banks
- Housing services
A Better Way
A Better Way Men’s Group is a prevention program that provides participants with the education, skills, and resources required to make the necessary changes in their relationships and to resolve conflicts peacefully. Men’s groups meet separately from any women’s groups. Both partners are encouraged to attend, but this is not a requirement.
Registration is required and a registration fee may apply.
Is This For Me?
- Do you feel unable to express emotions within your relationship without fear or reprisal?
- Can you express your thoughts and feelings without being aggressive toward your partner?
- Do you withhold sex or money from your partner to gain power in the relationship?
- Do you use the “silent treatment” or threats to gain power within your relationship?
- Do you regret the things you may have said or done to your partner while under the influence of drugs or alcohol?
- Did you grow up believing that men have to be in charge? Does this gender role create conflict in your relationship?
- Do your arguments frighten your children? Do you worry that how you act toward your partner will harm your children?
- Do you have a pattern of violence in your relationship?
Group rules and goals What is abuse? Time outs/self-talk
Red flags of anger Substance abuse and relationships
Put downs from parents Shame-o-phobia
Grief and loss
Assertiveness, expressing feelings and asking for change
Conflict with respect
Put downs from parents Shame-o-phobia