For Women


The Helpline was established in October 1978. The goal is to provide a telephone service to deal with crisis intervention, support, and referrals to those that call in. The Helpline is available and monitored 24/7 to provide immediate support and information about services available to all residents of the area.  We work in cooperation with local agencies and professionals to aid those individuals experiencing problems.

We help callers meet their immediate needs and to talk about pressing concerns. We communicate with acceptance, understanding and care to all callers and our hope is that everyone will feel comfortable and safe to be able to talk about any issues. We believe that this supportive attitude provides an atmosphere in which the callers can begin to examine, understand and cope with their concerns.

Ethical Standards

All callers are treated with respect and dignity. The caller is assured that their information is treated with absolute confidence as all calls are confidential and free of charge. If a call received could result in a crime, injury or death, the listener will access telephone security so that an intervention can occur.

Call the HelpLine at 780.594.3353 or toll free at 1.866.594.0533

Shelter Services

We offer a safe place for women and their children in our shelter. We provide crisis information and community referrals, as well as offer follow-up support for those who need it. We have an In-house school for children and provide advocacy for the court, RCMP, Children’s Services and Income Security.

Our shelter is wheelchair accessible and a secure facility that is fully equipped with door cameras, motion detectors, and an alarm system. We are a smoke-free facility with seven bedrooms, 27 beds, a large kitchen, living room and large play areas both inside and outside.

*** IMPORTANT *** Bring ID & irreplaceable keepsakes: Drivers License, Birth Certificate, Status Card

While at the Shelter we provide:

  • Personal care items
  • Fully furnished accommodations
  • Baby formula/diapers
  • Client phone
  • Resource materials
  • Laundry facilities
  • Emergency clothing for clients
  • Limited transportation

Joie's Phoenix House

About Us

Joie’s Phoenix House (JPH) is a second stage program of the Dr. Margaret Savage Crisis Centre that will provide a safe, long-term and supportive environment for women and their children who have experienced family violence. JPH opened its doors in early 2014 and has been actively assisting women and their children since its inception. JPH gives these families access to programs and resources that will allow them to gain skills to become self-sufficient and independent. The services in place are a mandatory part of living at JPH, with an end goal of independent living. JPH includes six self-contained fully furnished 2 or 3 bedroom suites, convenient access to schools and playgrounds, and other essential services.

Our Objectives

Joie’s Phoenix House is here to provide safe and supportive accommodations for women, with or without children. Our objective is to increase family well-beinging, self-sufficiency and ability to develop positive coping skills. We also help increase the ability of families to set realistic goals and be successful.

Expected Outcomes

Our goal is to increase the awareness of the impact that family violence has on families and provide access to all available community resources. We help to provide increased knowledge and skills in areas of relationships, personal responsibility, self-esteem, assertiveness, communication and coping. By educating and teaching skills in parenting and the effects that family violence has on children, we hope to increase coping skills for children that are dealing with the effects of family violence and in turn to increase their self-worth and understanding of non-violent behavior.

Our Programs (participation in programming is an essential component)

We have on-site support workers who are here to listen and assist families in achieving goals. We also have recreational, therapeutic and empowerment programs catered to individual needs. Advocacy, transportation and child support services are also available.

Entrance Criteria

  • Available to women with or without children that have been affected by family violence
  • You are committed to changing your current life situation
  • You must participate in mandatory programs and services
  • Agree to meet with the family support worker once a week
  • Must care for and respect the apartment unit
  • Can be referred by a community agency or a domestic violence shelter

Priority will be given to women with dependants who have been referred. All units are secure, self-contained and affordable

Community Support programs available in Cold Lake and Bonnyville area

The Community Support Program is designed to provide non-residential support services to individuals and families who may be in an abusive relationship, are seeking information surrounding issues of domestic violence and/or are pursuing healthier lifestyle changes. Services may be received in person, by telephone, or with a single visit. Services are available as long as assistance is required, and you don’t need a referral to have access to this program.

The Community Support Program is free for all community members and provides the opportunity to share experiences and knowledge of community resources. Participants are given the opportunity to learn new skills while recognizing that they are not alone.

The Community Support Program provides confidentiality for all individuals. Education programs are facilitated within schools, public institutions, and service and professional groups.

Referrals can include, but are not limited to:

  • Victim Services
  • Medical services
  • Social Services
  • Education programs
  • Life skills programs
  • Parenting Programs
  • Community support groups
  • Employment services
  • Food Banks
  • Housing services

Cold Lake Community Support Program Contact

Community Support Worker
[email protected]

Community Support Worker
[email protected]

Bonnyville Community Support Program Contact

Community Support Worker

A Better Way

A Better Way Men’s Group is a prevention program that provides participants with the education, skills, and resources required to make the necessary changes in their relationships and to resolve conflicts peacefully. Men’s groups meet separately from any women’s groups. Both partners are encouraged to attend, but this is not a requirement.

Registration is required and a registration fee may apply.

Is This For Me?

  • Do you feel unable to express emotions within your relationship without fear or reprisal?
  • Can you express your thoughts and feelings without being aggressive toward your partner?
  • Do you withhold sex or money from your partner to gain power in the relationship?
  • Do you use the “silent treatment” or threats to gain power within your relationship?
  • Do you regret the things you may have said or done to your partner while under the influence of drugs or alcohol?
  • Did you grow up believing that men have to be in charge? Does this gender role create conflict in your relationship?
  • Do your arguments frighten your children? Do you worry that how you act toward your partner will harm your children?
  • Do you have a pattern of violence in your relationship?

Session Content

Session 1

Group rules and goals
What is abuse? Time

Session 2

Red flags of anger
Substance abuse
and relationships

Session 3

Gender traps

Session 4

Put downs from parents Shame-o-phobia

Session 5

Grief and loss

Session 6

Assertiveness, expressing feelings and asking for change

Session 7

Conflict with respect

Session 8

Put downs from parents Shame-o-phobia